Kinma

Support

Something not working, or have a question? Reach out any time.

Include what device you're using and what you were doing when the issue happened - it helps a lot.

Common questions

How do I delete my account?

Open the app, go to Profile, and scroll to the bottom - "Delete account" removes your login, pet, and meal history permanently.

A meal was recognized wrong. Can I fix it?

Yes - long-press any meal in your Journal to correct the dish name or cuisine.

I lost access to my account.

If you signed up with an email and password, use "Forgot password" on the login screen. If you started anonymously and never added an email, unfortunately there's currently no way to recover that account from a new device - add an email and password from Profile → "Secure your account" as soon as you can, so this doesn't happen.